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Our fan Sam, is a normal married man aiming to boost his future prospects. He is thirtysomething and wed with 2 young kids. He deals with his family members in rented holiday accommodation with the regional council designated real estate organization. He functions full time 9-5 with the local council as a HR police officer as well as is additionally a part-time fully grown pupil studying Business Monitoring two evenings weekly.

Sam mosts likely to almost every home game and around 5 away video games per period, however he is not a period ticket holder. He angled afford the one-off expense and does not know concerning the budget strategy payment terms. He usually meets a friend at a regional bar prior to house video games, as he believes it is also expensive to consume in the stadium.

Sam has a ‘Homeowners and also Fans’ smart card released by the local football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a shut purse, a repayment center that is just legitimate in the arena as well as the club’s retail electrical outlets (a closed purse had and also operated by or in behalf of the club can create thousands of countless pounds in added income as well as performance gains).

The ‘Homeowners and Supporters’ smart card additionally enables payment by Europay/ MasterCard/ Visa (EMV) as well as is Neighborhood Authority Smart card Standards e-Organisation (LASSeO) & Integrated Transportation Specifications Organisation (ITSO) compliant. This indicates that it can be used to get to council gave solutions as well as on neighborhood transportation. The card has likewise been created and encoded according to the emerging Specifications for Smart Card Technology in Stadia.

MONDAY

Sam browse through to the club’s website and also checks the fixtures for the coming month. He makes a decision to buy 2 tickets for tomorrow evenings cup game, when he will take a buddy from work who has never been previously. Sam merely enters his ‘Homeowners and Advocates’ smart card number right into the acquisition screen. He chooses to pay for the ticket with the EMV payment. When the purchase is complete Sam inspect his Loyalty factors equilibrium and also it has actually boosted by 200 (100 per ticket) He chooses the ‘print at home’ choice, prints both barcoded tickets and then sets off for job.

The bus shows up. Sam hops on as well as offers his ‘Locals and Supporters’ card, which stores his ITSO compliant regular monthly bus ticket to the visitor.

At the office Sam uses his ‘Residents and also Fans’ smart card at the office complex gain access to control viewers. This permits him to open up the main entrance door. Since the card likewise serves as Sam’s staff pass it likewise has his image as well as provides him accessibility to his office and also other appropriate areas in the structure. At lunch break Sam is busy so he determines to eat at the personnel restaurant. Many staff have council released cards for Accessibility ID and also to pay for food but Sam’s can use his ‘Residents and also Advocates’ card in all council team dining establishments. Nonetheless, the e-purse made use of in council dining establishments does not permit Sam to accru points, unlike the other e-purse likewise on the card.

At 17:00 Sam leaves the workplace as well as travels house on the bus again utilizing his ‘Residents and also Fans’ card, which stores his ITSO compliant regular monthly bus ticket.

Monday is one of the two nights a week that Sam participates in a part-time training course held at the football club meeting centre.

Sam drives to the stadium and also provides his ‘Homeowners and Fans’ smart card to the car parking obstacle. This opens as the CRM system informs it that Sam is Studying tonite so is entitled to complimentary car parking. Once the evenings research is over Sam leaves the parking lot making use of the ‘Residents as well as Fans’ card to open the exit obstacle.

When Sam gets home he examines his Commitment Factors equilibrium once more and sees that he received 50 point for participating in university, as belongs to a local ‘Self Advancement’ programme run by the council and sustained by regional companies.

Variety of uses of the ‘Locals as well as Supporters’ card. (10 ).

Week in the Life of a Football Advocate with a Homeowner’s Smart Card

Part 2 of 8

TUESDAY

Sam follows his normal routine making use of the ‘Locals as well as Supporters’ smart card on the bus as well as to access his office building. At lunch time he goes in to the public library and also obtains a book associating with his Organization Administration course. He utilizes the self-service workdesk as well as provides the ‘Homeowners as well as Advocates’ smart card to sign up the finance of the books, as the card also functions as a collection card.

Sam determines to go straight to the football club from the workplace and also meets his pal outside the arena. Sam realises that he has actually neglected his ticket, but is not concerned as he just mosts likely to the club store where they read his card and also validate he was provided with a valid ticket. They then confirm the accessibility control system to accept the card. (In truth Sam did not require to do this as when he made use of the card to ID himself online the previous day when purchasing the tickets, the card as well as the barcoded ticket were immediately included in the access control system as legitimate for entry for this game. The system however would only approve the very first kind i.e. card or ticket for entry, when one kind had been utilized the second would certainly be immediately rendered void this is for protection and also revenue security functions.).

Sam’s good friend gets here and they both go into the stadium Sam with the ‘Locals as well as Supporters’ smart card as well as his friend with his own barcoded ticket. In the arena Sam and also pal both get a beverage as well as something to consume. As Sam has the ‘Citizens and Supporters’ smart card he goes straight to the cashless payment line up which is much shorter than the cash money queue. To boost take-up of the brand-new ‘Citizens as well as Advocates’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and also he is offered quicker than his pal that is paying with cash money. Sam additionally conserves cash. Sam then receives a sms message from the football club Events Team thanking him for going into the arena early as well as supplies him a BOGOFF (Buy One Obtain One Absolutely free) offer on the brand-new line in pasties from a local bakers if he uses his shut e-purse for settlement.

Sam and good friend watch the initial half throughout which Sam tops up his e-purse on his ‘Residents as well as Supporters” smart card by text message After that at half time he makes the most of the BOGOFF offer.

After the match buddy Sam uses his ‘Locals as well as Advocates’ smart card for the bus trip residence. In the house Sam checks his commitment account and sees an overall of 125 brand-new factors from his purchases as well as due to the fact that he got in the arena early.

Number of uses the ‘Residents and also Supporters’ card. (10 ).

Week in the Life of a Football Advocate with a Homeowner’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his usual routine right into work using the ‘Citizens and also Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study smart watch  buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.